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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Katie Rothstein

Katie Rothstein

September 25, 2024

5  out of  5
rating by Katie Rothstein
"Becki and her team and incredible humans! They take the time to explain and listen well. I highly recommend them for your insurance needs! Thank you for your great work."
We responded:
"Thank you for the kind words. They are truly appreciated!"
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Burma Harrison

September 18, 2024

5  out of  5
rating by Burma Harrison
"Trying to find app (received)wherein. I could view. Shops and. Select A shop ,today wed 9-18-24 @10:25 am. On my email and to app I lastly received on gmail. The app ,,Offered to select rental car but not a shop ! This e mail offered many things. And one was to file a. New claim. ! It would have been easier if I had selected a shop a Monday. Vs trying to today on my cell phone this Wednesday 9-18-24. My Added comment. On Monday. I drove to 3 shops (7 pm)and reviewed. Their gates and fences. And awm in Leander is Collision.?? (And gate Was half open at 7 pm).Going To cedar park. There was 2 shops. A awm and ? Collision. Which had. Fence. Enclosure I would. Select them. Bjh. 9-18-24. Bjh 10:31 am. Claim 53-6608-56-d//. 53-73t3-01m. Comp. // 53-73t294s"
We responded:
"Thank you for the feedback. We always enjoy chatting with you. We are more than willing to help with the discount program so unsure where the disconnect happened. I’ll reach out today to try to resolve."
Profile photo of Susana Zoe Guerrero

Susana Zoe Guerrero

September 9, 2024

5  out of  5
rating by Susana Zoe Guerrero
"Becky Ross and her team are not only professionals, but also have the human quality to guide you through the services that best suit your needs. We have been working with them for over 8 years."
We responded:
"Thank you for the review! We are more than happy to help you navigate car considerations. "
Profile photo of Mark Neuenschwander

Mark Neuenschwander

May 4, 2024

5  out of  5
rating by Mark Neuenschwander
"Becki is the best insurance agent I've ever had, hands down the best. Her service is tailored and personalized to meet your specific needs. I've been a State Farm policy holder for 46 years, and have had numerous agents over the years mostly from moving to different states. Take a look at her credentials and experience. The educational designations she has earned e.g., CLU, ChFC, etc. are complex and difficult. Many an agent in the business do not take the time nor have the aptitude to hon their craft the way Becki has. I rarely write reviews for anyone; maybe three in as many as 20 years. I felt compelled to do this after seeing the dozens of 5 star reviews, but also some of the "dings" (1 star reviews) left by "unhappy" customers. After reading some of the reviews let me say insurance can be complicated and it's a shared responsibility between those needing insurance and those providing it. All too often people will complain about poor service or have an axe to grind because they had a loss that was excluded from coverage. They'll saying things like "then why do I even have insurance?" Part of the problem is all too often people are only concerned with getting the cheapest rates, or declining certain coverages thinking the worst will never happen. But, when it does, they conveniently forgot they declined the coverages to save a couple of bucks. To make matters worse, anyone that has or needs insurance should read the policy they receive in the mail. Don't just toss it on the kitchen counter or stuff it in a drawer. True, a policy is 20+ pages long, but it's important to understand what is a covered loss and what situations may be excluded. I'll wrap it up by saying if you care about having the best, then call Becki and her team. While no business is perfect, and mistakes can and will happen, it's a matter of the response the business gives to correct those problems. If you're concerned about the "bottom line" only then looking else where may be for you. But when it comes time to make a claim, and that time will come trust me, you want an advocate on your side, that's Becki Ross. Thank you Becki, I appreciate you having our backs and watching over us all these years. M"
We responded:
"Thank you, Mark! Most of my day is spent educating. I love what I do and appreciate comments. ❤️"
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william sowell

May 1, 2024

5  out of  5
rating by william sowell
"Nathalie, Did a great job getting our quotes together. She was very professional, knowledgeable, and very courteous. She worked on this in a very timely manner. Thank you Nathalie . I would give you 10 stars if I could."
We responded:
"Jack, thank you for your review! I’m glad Nathalie represented the agency well. 10 stars is awesome!! "
Profile photo of Martha Lisauckis

Martha Lisauckis

April 25, 2024

5  out of  5
rating by Martha Lisauckis
"Nathalie Rugaju was very helpful. She answered all my questions and got me quotes for my vehicles and my son’s truck. I’m very happy I called them. Initially, just for my son’s renters insurance, but now changing all our cars over."
We responded:
"Thank you, Martha! Nathalie is an asset. Welcome to the agency!"
Profile photo of Patrick Twisenge

Patrick Twisenge

April 15, 2024

5  out of  5
rating by Patrick Twisenge
"Nathalie has always been so prompt in getting back to me and help me with any questions and concerns I have regard my police, Good customer service is just a rare commodity nowadays so I really appreciate and I’m grateful for the wonderful customer service that I have received thus far with Nathalie Gatonzi at State Farm 👍🏼🤘🏽👌"
We responded:
"Thank you, Patrick! I appreciate the kind words. Customer service is our focus and Nathalie works hard."
Profile photo of Dru Coats

Dru Coats

January 10, 2024

5  out of  5
rating by Dru Coats
"Becki and Doug are quick and professional.Whatever ever i need they get it done fast.Everyone at the office makes you feel so welcome. Becki has my family covered!"
We responded:
"Thank you, Dru! We are glad you feel comfortable with my team. "
Profile photo of Shea Davisson

Shea Davisson

September 8, 2023

5  out of  5
rating by Shea Davisson
"Becki Ross and her team are amazing to work with! I dealt with Doug and he is very communicative, thorough, and trustworthy. State Farm provided me with the most affordable rates. I highly recommend Becki and her team!"
We responded:
"Thank you, Shea! I appreciate the review and glad we have the opportunity to work with you. :)"
Profile photo of Joyce Machado

Joyce Machado

July 20, 2023

5  out of  5
rating by Joyce Machado
"Becki and her team have always been great. A big thank you to Keisha for assisting me! She was very helpful and pleasant to work with."
We responded:
"Thank you, Joyce! I appreciate your kind words. We think Keisha is great too! :)"
Profile photo of Paul Mise

Paul Mise

July 14, 2023

5  out of  5
rating by Paul Mise
"After exploring and even making a decision to change we ended up staying with State Farm. Rates are all similar everywhere. It comes down to the personal touch you get with Becki’s office especially when Anne Marie is helping you out! She really has helped us when everything has been a bit crazy for us. She’s one of the big the reasons we stay."
We responded:
"Paul, we are very happy to have you back! You are right, Ann Marie is fantastic! Customer service is important to us so we appreciate you finding value in it. -Becki"
Profile photo of Bettina PERKINS

Bettina PERKINS

July 1, 2023

5  out of  5
rating by Bettina PERKINS
"Helpful, very friendly staff; enjoyable experience..,buying auto insurance. Who knew. B.P."
We responded:
"Thank you! Looking forward to working with you! "
Profile photo of Jay Alvarado

Jay Alvarado

March 10, 2023

5  out of  5
rating by Jay Alvarado
"I would recommend this office, very professional staff, they know what are they doing, specially Keisha; what a fantastic experience i had with her, she not only helped me with my insurance but had the patience to help me with 3 other quotes for my family, she is a 5 stars employee."
We responded:
"Thank you, Jay! Keisha is a valued employee so I appreciate you noticing. Welcome to the agency!"
Profile photo of Fred Lopez

Fred Lopez

February 22, 2023

5  out of  5
rating by Fred Lopez
"Becki and her team are amazing. Keisha is so pleasant, responsive and patient. I transferred all my insurance coverages from Allstate, and Becky’s team saved me over 40% on premiums."
We responded:
"Thank you, Fred! Looking forward to working with you."
Profile photo of Katrina Augustine

Katrina Augustine

February 15, 2023

5  out of  5
rating by Katrina Augustine
"I absolutely LOVE everyone at this office! Whenever I need something looked into or taken care of, I can always count on Keisha to take care of it! Becki Ross is very down to earth and explains things in a way that you can understand!"
We responded:
"Thank you, Katrina! We love working with you too. Totally agree that Keisha is a gem."
Profile photo of Matthew Sheahan

Matthew Sheahan

January 24, 2023

5  out of  5
rating by Matthew Sheahan
"Always super quick to response super and super helpful!"
We responded:
"Thank you! Glad we could get a quick answer for you."
Profile photo of Mukesh Chandak

Mukesh Chandak

January 2, 2023

5  out of  5
rating by Mukesh Chandak
"Becky is simply great. I called her today to switch my auto and home owner insurance. She was kind and helpful. She worked with me to get the right policy in my budget. Thanks Becky."
We responded:
"Thank you, Mukesh! I’m looking forward to working with you!"
Profile photo of Robert Hall

Robert Hall

December 17, 2022

5  out of  5
rating by Robert Hall
"My experience with Becki Ross and her people in the office have been beyond exceptional. They always go above and beyond to make sure you are taken care of and happy!"
We responded:
"Thank you for the review! We appreciate you!!"
Profile photo of Blake Young

Blake Young

December 6, 2022

5  out of  5
rating by Blake Young
"I recently had to file an auto theft claim, and Becki and Keisha helped me every step of the way during this sometimes frustrating process. Great service! I would highly recommend Becki and Keisha and the rest of their team to anyone!"
We responded:
"Thank you, Blake! I appreciate your review and glad we could help you through the process."
Profile photo of Rita Turner

Rita Turner

October 24, 2022

5  out of  5
rating by Rita Turner
"Always helpful and quick responses with any situation."
We responded:
"Thank you, Rita!!"
Profile photo of Nate Mathues

Nate Mathues

October 4, 2022

5  out of  5
rating by Nate Mathues
"Kesha has been an amazing help throughout the ENTIRE!! process of my claim, couldn’t ask for better help!. She is amazing to say the least :) more responsive then my adjusters and claims department combined just overall an outstanding employee and outstanding person!!"
We responded:
"Thank you, Nate! I appreciate you taking a minute to review the agency and give a great shout-out to Keisha. :)"
Profile photo of Kathryn Proulx

Kathryn Proulx

August 5, 2022

5  out of  5
rating by Kathryn Proulx
"Keisha goes above and beyond for any changes or questions regarding my coverage. Always happy and professional!"
We responded:
"Thank you! Keisha is pretty awesome!"
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Nick Hernandez

July 28, 2022

5  out of  5
rating by Nick Hernandez
"always awesome dealing with her."
We responded:
"Thank you! I appreciate you."
Profile photo of JP Amador

JP Amador

June 28, 2022

1  out of  5
rating by JP Amador
"An email for agent would help in correspondence and contact with agent, could not find anywhere on website or paperwork."
We responded:
"JP, I responded to you yesterday as soon as I got the pictures. I wish I could have accepted them but it’s State Farm policy that only scanned documents can be accepted. I watched for it all day so I can get this processed for you. My email is becki@beckiross.com and would have been on the original email and my response along with my phone number and physical address. Please clarify the expectation so I can resolve. Thank you."
Profile photo of James Powell

James Powell

May 31, 2022

5  out of  5
rating by James Powell
"Rebecca Ross Insurance Agency is the best!!!! Becky and here staff are always quick to take and return calls And will assist you with every need. They have always given me the best results with my insurance and immediate action when I call. I would highly recommend them for any of your insurance needs."
We responded:
"Thank you! We appreciate you!"